Account support
Delete your Saker account.
You can request closure and deletion by contacting us from the email address associated with your Saker account.
Before you request deletion
Make sure any balance, pending deposit, card transaction, refund, dispute, or support case is resolved. Closing an account with unresolved activity may be delayed until that activity reaches a final state.
How to submit your request
- Email developer@sakercards.com from the email address connected to your Saker account.
- Use the subject line Delete my Saker account.
- Include a short confirmation that you want the account closed and associated personal information deleted.
- Do not include a password, verification code, full card number, security code, private key, seed phrase, or identity document.
What happens next
We will acknowledge your request and may ask you to complete a proportionate account-verification step. We will explain any unresolved account activity and confirm when closure is complete.
Information that may be retained
Deletion does not necessarily remove every record immediately. We may retain transaction, ledger, fraud-prevention, security, tax, card-program, identity-verification outcome, and compliance records where required or permitted by law. Public blockchain transactions cannot be deleted. Retained information is limited in use and protected in accordance with our Privacy Policy.
Need help first?
If you have a balance, pending transaction, dispute, or security concern, visit Saker Support or email developer@sakercards.com before requesting closure.