Saker support
Start with the right kind of help.
For account, product, privacy, or developer questions, contact us from the email address associated with your Saker account whenever possible.
We are here to help.
Never send a password, email verification code, full card number, card security code, private key, or identity document by email. Saker support will not ask for them.
Account access
Help with email sign-in, verification codes, or an unrecognized account event.
↗ 02Identity verification
Questions about a pending, retry-required, or unsuccessful verification.
↗ 03Deposits and balances
Include the network, asset, amount, date, and transaction hash. Never send a private key.
↗ 04Card and transactions
Help with card status, card controls, or an activity item you do not recognize.
↗ 05Delete your account
Read what to include, how we verify the request, and what records may be retained.
→Is Saker available in the App Store?
Saker is currently in private beta and is being prepared for iOS distribution. This website will link to the official App Store listing when it becomes available.
Which assets and networks are supported?
The Saker app displays only the routes currently enabled for your account. Always use the exact asset, network, contract, and address shown in the app. Sending an unsupported asset or using the wrong network may result in permanent loss.
How are identity documents handled?
Identity verification is completed in a secure experience provided by our verification partner. Saker receives verification results and information needed to provide the service; it does not place your identity-document images in ordinary app storage.
Will support ever ask for a verification code or private key?
No. Never share email verification codes, full card credentials, private keys, seed phrases, or identity documents through email.